Frequently Asked Questions

Scheduling:

I'd Be A New Patient - How Can I make An Appointment?

New patients can call our office at 203-355-2830 during office hours or submit an online appointment request, and we will contact you as soon as we can to schedule your first visit.

I'm a current Patient - How Can I make another Appointment?

Current patients can schedule through our online scheduling system here, or can call the office at 203-355-2830 during office hours.

How Long Will My Appointment Last?

First visits are usually around 45 minutes, second (follow-up) visits are usually around 30 minutes, and regular appointments usually last about 15-20 minutes.

I called Outside of Office Hours - who did I speak to?

We have an answering service who answers our office's phone calls when we are not in the office. They will take a message and e-mail it to us. We will return your call when we get back to the office.

Can I schedule an Appointment Online?

If you are a current patient of ours - YES! You can access our online scheduling system here. Right now, new patients to our office cannot schedule online, and must call us to schedule at 203-355-2830. 

First Visit:

What Should I wear?

Wear whatever you'd like! One of the things our patients like about our office is the fact that they can come straight from a workout in their gym clothes or on their way to work in their suit - doesn't matter!

Is there a lot of paperwork I need to Complete?

By the time you are arriving at our office, you should have already had time to fill out & submit our new patient paperwork. You can also print the pdf of the appropriate intake form and bring it with you if you're more of a pen & paper person. If you do not have a chance to do either of these, please plan to arrive 10-15 minutes early to fill out our new patient paperwork at the office.

What's going to happen at the first visit?

First, you will sit with Dr. Cristina and discuss your current issue and/or pertinent health history. Then, she will do a thorough exam that helps determine if chiropractic is right for you. You will also most likely get your first adjustment that day, depending on results from your exam and/or health history.

DO YOU TAKE X-RAYS ON EVERY PATIENT?

Not necessarily. X-rays can give us valuable information that can not only help us rule out important pathology, but also give us important information about the structure of your body. Your exam and health history will help Dr. Cristina determine if x-rays are needed for your case. If so, we will refer you directly to our external radiology center, Advanced Radiology.

Will I be Fixed after this visit?

This is probably our most commonly heard question! Since chiropractic works with your body's ability to heal itself, healing takes some time. After your initial visit, we will schedule a follow-up appointment to discuss exam findings and to set up a "game-plan" going forward to work towards your specific health goals.

What should I expect After My first Visit?

Everyone's body works differently. Some people feel a big improvement in their symptoms right away, some people will feel achy or some soreness, and some people might feel no change at all. All of these can be normal responses after the first visit, and because your body takes time to adapt to better motion patterns!

Insurance:

Do you take Insurance?

We work with insurances on an in and out of network basis. We are in-network with United Healthcare, Oxford, Connecticare & Blue Cross Blue Shield. We are out of network with Aetna and Cigna.

Do you bill to my insurance?

Yes! We will bill your insurance company electronically for your visits at our office so you do not have to worry about submitting these visits to the insurance company yourself.

Will it cost more if you're out of network?

Not necessarily. When you come for your first visit, our office manager, Beth, will check your benefits with your insurance company so we have a better idea of what your out of pocket responsibility will be. Many plans cover a portion of the cost using an out-of-network provider (usually after a deductible is first met). If there is no out-of-network coverage, or a very high deductible, you would pay our reasonable out-of-pocket fees.

You're in Network - Is my whole visit covered?

Every person's personal insurance plan is different. Our office manager, Beth, will check your benefits while you are at your first visit so we can have an idea of what your out of pocket responsibility will be. Some plans require a visit co-pay or co-insurance at each visit, some plans require you to meet a deductible before any portion of the visit will be paid, and some plans do cover visits in full.

What is a deductible?

The amount of money you must pay each year to cover eligible medical expenses before your insurance policy starts paying. If you have to meet a deductible before your benefits kick in, we will bill your visit at our office to this deductible, and you will be responsible for the whole cost of your visit.

What is a co-Pay?

This is one of the ways you share in your medical costs. You pay a flat fee for certain medical expenses (e.g., $30 for every visit), while your insurance company pays the rest (of their allowed/contracted fee) to our office directly.

What is a Co-Insurance?

This is the amount you pay to share the cost of covered services, usually after your deductible has been paid. The coinsurance rate is usually a percentage. For example, if the insurance company pays 80% of the claim, you pay 20%.

I don't have insurance/I don't want to use my Insurance

We have very reasonable rates for our patients who choose to pay out of pocket. For more information, you can call our office directly at 203-355-2830.

General Care:

I'm pregnant - Can I get Adjusted?

Yes! Pregnancy is one of the most important times in your life to take care of your body, and chiropractic is a fantastic holistic health practice that helps women have easier pregnancies everyday! Dr. Cristina specializes in prenatal chiropractic care, and is certified in the Webster Technique, used to balance the musculoskeletal structures of the pelvis. We have special pregnancy pillows that allow you to rest comfortably on the table as your pregnancy progresses.

Once I start Coming, do I have to Come forever?

Answer to question 1

I'm sick - Should I Cancel?

No! Numerous studies tell us that getting adjusted can help your immune system work better, which helps your body heal!